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Privacy Policy

1. Introduction

Welcome to GM Carpet Care (“we,” “our,” “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, etc.
  • Technical Data: IP address, browser type, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the information we collect in the following ways:

  • To provide and manage our services: Including managing payments, fees, and charges.
  • To improve our website and services: To ensure that content is presented in the most effective manner.
  • To communicate with you: Regarding your account, inquiries, and service updates.
  • For marketing purposes: To send you information about our services, offers, and events, provided you have consented to receive such information.
  • To comply with legal obligations: Where necessary to comply with our legal and regulatory obligations.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf.
  • Legal Requirements: We may disclose your information where we are legally required to do so.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring party.

5. Data Security

We have implemented measures designed to secure your personal data from accidental loss and unauthorised access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Under data protection law, you have rights including:

  • Right to access: You have the right to request copies of your personal data.
  • Right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact information provided below.8. Cookies and Tracking TechnologiesOur website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your browser or device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.9. Third-Party Links

    Our website may contain links to third-party websites. We have no control over and are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

    10. Changes to This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    11. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    GM Carpet Care
    71 York Road, Linthorpe, Middlesbrough, TS5 6LJ
    gary.mckenna@hotmail.com
    07968829885

    12. Complaints

    If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

    13. Children’s Privacy

    Our services are not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information from our records.

    14. International Data Transfers

    We may transfer your personal data to countries outside the European Economic Area (EEA). Where we do so, we will ensure that appropriate safeguards are in place to protect your personal data and comply with our legal obligations.